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TRC interactive has been providing industry-leading training technology
to financial institutions for nearly fifty years.

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TRC interactive has been providing industry-leading training technology to financial institutions for fifty years.

TRC Interactive, Inc. is the nation’s leading provider of interactive bank training. For five decades, TRC has provided training services to financial service industries around the world. TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.

The underlying philosophy of TRC’s eLearning  products is simple: understand the needs of the students and the goals of the institution. All TRC products combine expert content with an experiential, participative training approach, which provides everything needed to run effective skill-building eLearning programs. Using TRC’s solid platform and tested instruction, institutions can be confident that their employees will receive and retain practical hands-on skills they can apply directly to their jobs.

Learn More

Courses Taken This Year

Financial Institutions Trained

Regulatory Course Changes Last Year

Fraud Loss Prevented During Training Last Quarter

TRC interactive has been providing industry-leading training technology to financial institutions for nearly fifty years.

TRC Interactive, Inc. is the nation’s leading provider of interactive bank training. For over four decades, TRC has provided training services to financial service industries around the world. TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.

The underlying philosophy of TRC’s eLearning  products is simple: understand the needs of the students and the goals of the institution. All TRC products combine expert content with an experiential, participative training approach, which provides everything needed to run effective skill-building eLearning programs. Using TRC’s solid platform and tested instruction, institutions can be confident that their employees will receive and retain practical hands-on skills they can apply directly to their jobs.

Learn More

Courses Taken Last Year

Financial Institutions Trained

training we've provided

Fraud Loss Prevented During Training Last Quarter

Popular Courses

BankTrainingOnline®

CreditUnionTraining Online®

BankTrainingOnline® and CreditUnionTrainingOnline® are TRC Interactive’s complete online libraries of training courses for banks and credit unions that are uniquely customized and loaded with enhanced graphics, animation, and special effects. These courses are NOT ONLY for compliance training, but also teller, lending, sales, management, customer service, Board of Directors and more. They engage and involve your employees to increase retention and performance and are also the least expensive on the market.

BankTrainingOnline® courses are not just pages of text. There is a great deal of interactivity, including activities. Course content is designed at proper reading/comprehension levels for adult learners and presented in manageable segments with a logical progression. In addition, Review text of the verbiage of each course can be printed. This is helpful for you as the administrator to show Examiners what a particular course covers, but it is also a great resource for your employees who learn best by reading.

View Summary

TellerSolutionOnline®

TellerSolutionOnline™ is TRC Interactive’s efficient and cost-effective solution for teller training. TellerSolutionOnline™ improves teller performance while significantly reducing training costs and can be totally customized to the financial institution’s needs. It is an engaging and creative program using the most up-to-date and complete training methods in a true multimedia format, including audio and video.

TRC has been developing the teller training program with updates at least annually to keep up with the changes in currency, procedures, and the latest financial industry requirements. TellerSolutionOnline™ includes 21 thorough modules, each using advanced training features that are highly interactive and learner-paced with measured progress. TellerSolutionOnline™ also uses mentoring, and TRC Interactive’s exclusives, including positive feedback, remedial reinforcement, and gateways that permit you to change key material – even by branch! There is a version of TellerSolutionOnline™ for EVERY budget and is currently being used by hundreds of financial institutions throughout the country.

View Summary

First Line of Defense™

First Line of Defense™ is a web-based learning program designed to increase your staff’s awareness of fraudulent activity that leads to loss for your bank. Since check fraud, counterfeiting, scams, and not placing appropriate holds are among the fastest growing problems affecting our financial system, guard against these losses by properly training your staff! Annual subscriptions provide four quarterly editions. Included with each edition is ‘Just In’, a focus on a current scam and helps your staff become vigilant and on the lookout. In addition, Branch Activities are provided and designed for the Manager/Trainer to reinforce the First Line of Defense™ challenges by explaining policy, history, or simply adding practice. They are never referred to in the online fraud detection training program, and are yours to alter to suit your own circumstances, use as is, or not use at all! They are a recommended complement to First Line of Defense™ and, when used in the branch, provide even greater retention of key fraud-prevention techniques and opportunities to focus on your own policies.

View Summary

TRC’s Customer Experience™

The Customer Experience™ is a complete training program of online modules to instruct your staff in meeting customer needs and providing service. The Customer Experience™ includes audio, videos, graphics, animation, and special effects that will engage and involve your employees so the user experience is the best. As a result, they will have higher retention and improved performance.

The Personal Experience Guide accompanies each module. The Guide will reinforce the module presentations and will include Review Text, a Personal Journal, Interactive Exercises, Professional Tips, and a Social Media component.

View Summary
View our full course catalog

Popular Courses

BankTraining Online®

CreditUnion TrainingOnline®

BankTrainingOnline® and CreditUnionTrainingOnline® are TRC Interactive’s complete online libraries of training courses for banks and credit unions that are uniquely customized and loaded with enhanced graphics, animation, and special effects. These courses are NOT ONLY for compliance training, but also teller, lending, sales, management, customer service, Board of Directors and more. They engage and involve your employees to increase retention and performance and are also the least expensive on the market.

BankTrainingOnline® courses are not just pages of text. There is a great deal of interactivity, including activities. Course content is designed at proper reading/comprehension levels for adult learners and presented in manageable segments with a logical progression. In addition, Review text of the verbiage of each course can be printed. This is helpful for you as the administrator to show Examiners what a particular course covers, but it is also a great resource for your employees who learn best by reading.

View Summary

First Line of Defense™

First Line of Defense™ is a web-based learning program designed to increase your staff’s awareness of fraudulent activity that leads to loss for your bank. Since check fraud, counterfeiting, scams, and not placing appropriate holds are among the fastest growing problems affecting our financial system, guard against these losses by properly training your staff! Annual subscriptions provide four quarterly editions. Included with each edition is ‘Just In’, a focus on a current scam and helps your staff become vigilant and on the lookout. In addition, Branch Activities are provided and designed for the Manager/Trainer to reinforce the First Line of Defense™ challenges by explaining policy, history, or simply adding practice. They are never referred to in the online fraud detection training program, and are yours to alter to suit your own circumstances, use as is, or not use at all! They are a recommended complement to First Line of Defense™ and, when used in the branch, provide even greater retention of key fraud-prevention techniques and opportunities to focus on your own policies.

View Summary

TellerSolution Online®

TellerSolutionOnline™ is TRC Interactive’s efficient and cost-effective solution for teller training. TellerSolutionOnline™ improves teller performance while significantly reducing training costs and can be totally customized to the financial institution’s needs. It is an engaging and creative program using the most up-to-date and complete training methods in a true multimedia format, including audio and video.

TRC has been developing the teller training program with updates at least annually to keep up with the changes in currency, procedures, and the latest financial industry requirements. TellerSolutionOnline™ includes 21 thorough modules, each using advanced training features that are highly interactive and learner-paced with measured progress. TellerSolutionOnline™ also uses mentoring, and TRC Interactive’s exclusives, including positive feedback, remedial reinforcement, and gateways that permit you to change key material – even by branch! There is a version of TellerSolutionOnline™ for EVERY budget and is currently being used by hundreds of financial institutions throughout the country.

View Summary

TRC’s Customer Experience™

The Customer Experience™ is a complete training program of online modules to instruct your staff in meeting customer needs and providing service. The Customer Experience™ includes audio, videos, graphics, animation, and special effects that will engage and involve your employees so the user experience is the best. As a result, they will have higher retention and improved performance.

The Personal Experience Guide accompanies each module. The Guide will reinforce the module presentations and will include Review Text, a Personal Journal, Interactive Exercises, Professional Tips, and a Social Media component.

View Summary
View our full course catalog

Testimonials

“FNBT BANK has used TRC Interactive – BankTrainingOnline since 2007 as our primary online training source. We continue to appreciate the value that it saves in training time and cost. Our employees have shared their feedback that the program is easy to use regardless of their location and conveniently available anytime. The customer service support that I personally have received as the administrator of the training program has been both exceptional and responsive. That being said, we just renewed for another year.”

– FNBT BANK’s Executive Vice President/Human Resources, Joanne Wallace

“TRC’s Interactive training is superb! Employees love it because of the real life situations and documents, while management loves that employees can actually practice applying procedures in a training environment. It allows the company as a whole to see where more training should be focused in order to protect its assets!”

– Texana Bank’s SVP Director of Support Services, Cindy Turner

“First Line of Defense has been an extremely beneficial training platform for First Colorado National Bank!  We are a small bank, so our retail team may not see some of these mishaps or scams until it’s too late.  This training gives real-life scenarios that prepare our newest tellers, as well as our seasoned bankers, for both the latest customer scams and common scams.  We love that this training exists so that we don’t have to learn the hard way and take a loss to these types of scams!  Our team looks forward to the quarterly training and has made it a friendly competition each time a new one is released.”

First Colorado National Bank's President, Christy Harding

“TRC Interactive’s CreditUnionTrainingOnline is a great way to use online training as one of the options that we give to our employees to increase their knowledge and test their compliance skills. TRC’s online training is always current, fast, easy-to-use and best of all, it all comes at an inexpensive price! All parts of the system are very easy to use – whether an employee, System Administrator, or trainer. If we ever do run into a snag or have a question, the Customer Service is very quick (within minutes!!!!). We have been EXTREMELY pleased with our partnership with TRC.”

– ESL Federal Credit Union’s Learning and Development Manager, Kelli Loveless

“Our staff has really enjoyed the First Line of Defense Fraud training. It is a fun interactive way for them to learn to spot-check fraud. The scenarios are well thought out and they really make them think. I am so glad we found this unique training.”

– Bank of Travelers Rest's Vice President, Trainer Amanda Banks

“TRC’s First Line of Defense is an awesome tool for our front line staff. We have used this in group training sessions and it is fun to see the staff learning and working together in an effort to recognize fraud. The dollar total at the end gives a good picture of how each individual helps the credit union too. Our staff enjoys and learns from this training!”

– Bayer Heritage Federal Credit Union’s Compliance Officer, Cortney Seaton

“We’ve been a satisfied customer of TRC Interactive for over 10 years and have had no issues from examiners on the content of the information and testing included in the online training modules.  If a question does arise, Connie and Ashley have been very quick to respond.  One feature that is nice, is the employee can complete the required courses, or additional course if they desire, from anywhere, work or at home, thus eliminating multiple after work meetings. Thank you TRC for such a great product.”

Citizens State Bank's Internal Auditor, Brian Lapham

“Your product has been invaluable in guiding our Tellers to recognize the telltale signs of fraud. It’s helped us at First Bank & Trust Co. become more adept at identifying and addressing fraudulent activity effectively.”

First Bank & Trust Company's Training Officer, Donnie Minnick

“First Line of Defense has been an awesome addition to our compliance training. The scenarios presented for the teller’s consideration are very similar to what goes on in the branch each and every day. The fact that it is personalized to your bank makes it even more authentic. The feedback I receive from our operations managers and tellers is very positive. Thank you TRC for a wonderful product.”

– Independent Bank’s Director of Training, Pam Edens
View some of our happy customers

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