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Teller • Fraud • Compliance • Transaction • Custom

Training You Can Bank On®

Welcome to the hub of all things training for financial institutions! For over four decades, we’ve been welcoming, encouraging, and helping trainers find just the right tools and products to train their staff as well as work with them to develop new ones that are customized just for them. And we have solutions for every budget! Just ask any of our satisfied trainers from some of the largest financial institutions to even smaller ones right in your own backyard.  Now that you’re here… what can we do for you today?

What our Customers are saying

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"The First Line of Defense Fraud Detection and Loss Prevention Challenge has been a wonderful tool for our frontline staff at Southern Bancorp. I believe taking staff through “real-life” scenarios makes for exciting training. Also, offering this training 4 times a year keeps this topic from getting old and only coming up when we have suffered a loss. I have heard nothing but good things from staff about this training. They wonder why all online courses aren’t this much fun!"

Southern Bancorp's Corporate Trainer, Dana Worstell

First Line of Defense offers our employees real-life scenarios that provide opportunities to continue honing their skills in recognizing and preventing fraud. New employees especially appreciate the opportunity to learn what to look for to protect our members from being victims of fraud. The program is easy to use and navigate, with outstanding results in increasing knowledge and confidence for our team. The staff at TRC are very responsive to our needs and keep us updated to make sure our employees have the information they need to be successful.

America's First Federal Credit Union's Training Administrator Cheryl Caldwell

"TRC Interactive made the transition to a new online learning platform extremely easy. Implementation was very smooth and the customer service we received was exceptional. We have received rave reviews from the frontline staff regarding the First Line Defense training and the supervisors seem to particularly enjoy this as well.”

Fort Community Credit Union - Chief Retail Officer, Danielle Frawley

"FNBT BANK has used TRC Interactive – BankTrainingOnline since 2007 as our primary online training source. We continue to appreciate the value that it saves in training time and cost. Our employees have shared their feedback that the program is easy to use regardless of their location and conveniently available anytime. The customer service support that I personally have received as the administrator of the training program has been both exceptional and responsive. That being said, we just renewed for another year."

FNBT BANK's Executive Vice President/Human Resources, Joanne Wallace

Inside TRC

  • Private Collection of Federal Taxes Could Be a Concern To Your Staff

    Published on May 15, 2017

    The IRS will begin contacting some taxpayers whose overdue federal tax accounts are being transferred to private collection agencies. But watch out for scammers who might claim to be associated with the program. Starting this month, the Internal Revenue Service will begin sending letters to a relatively small group of taxpayers whose overdue federal tax […]

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  • TRC Interactive Featured in Central Pennsylvania Business Journal

    Published on March 30, 2017

    Goodbye, boring bank training Videos, simulations aid employee development By Jennifer Wentz, Central Pennsylvania Business Journal   New technology isn’t cheap. But not investing in it costs more. It’s a familiar adage for any digital-savvy business, but it also has become the maxim of banks that need to keep employees up to date on ever-changing regulatory demands […]

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