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Frequently Asked Question Archive

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Through your Administrator’s menu, you are able to customize the terms that are unique to your bank. These can include, but are not limited to:

  • Your Financial Institution’s logo
  • Formal name for your bank
  • Informal name for your bank
  • Your term for branch
  • Your term for manager
  • Formal term for teller
  • Casual term for teller
  • Your term for Customer Service Representative
  • And much, much more!

Once you have set up your course menu and supplied us with your logo, your staff can start taking courses immediately.

Each course is designed to take approximately 30-45 minutes.

Yes, all of the test questions are randomized.

 

  • Color Monitor
  • 1024 x 768 screen resolution
  • Flash Stage Size is approximately 800×600
  • 16 Bit Color display or better
  • Standard Graphic Card
  • PC Processor
  • We support Internet Explorer 9; and Internet Explorer 10 and 11 can be used when the site is added to Compatibility View Settings in the Internet Explorer settings.
  • JavaScript enabled
  • Java VM enabled
  • High speed connection
  • Adobe Flash 9 through 22 Player (Flash Player 11.0.1.152 when used with Internet Explorer 9 will not be supported due to known technical error in that release)
  • Additional fonts used will be part of the graphic so that no additional fonts need to be distributed.
  • SWF files will be limited to less than 300K
  • Master files will be HTML, SWF, JavaScript, graphics, and other files necessary to deliver the required training through the internet
  • TRC cannot guarantee performance if financial institution uses Thin Client (also known as emulator), but we have clients in this situation who successfully provide First Line of Defense™ for their staff.
  • Customized course menu
  • Set your own due dates
  • Email course reminders to your students
  • Add or Modify Scores
  • Pull reports for a multitude of different data including:
    • Courses past due
    • Courses not taken
    • Scores for each individual courses
  • Track Other Training (not provided by TRC)
    • Allows administrators to enter details of other training. Examples include internal instructor-led, seminars, etc. It will provide space for the session name, facilitator, a brief description, date completed and score (if assessed).
  • Upload documents and policies
    • You are given the option of having the document freely available as a resource, or requiring the reader’s confirmation that they have read, understand and agree to the specifics of the uploaded document.
  • Convert PowerPoint presentations to online courses
    • This option allows Administrators to upload an existing PowerPoint presentation. TRC will convert your presentation into an LMS-ready course – adding bookmarking, navigation and completion status. The ability to add assessments at the end of your PowerPoint presentation is available.
  • Upload courses created by your institution
    • Whether your course has been created by you or another vendor, you have the ability to upload and launch courses within Training Central®. This feature will track that your institution’s course has been launched so that you may retain your records along with your TRC Interactive provided course information.
  • And much, much more!

Yes, as the Administrator, you can add courses to your customized menu at any time for no additional charge.

  • TRC Interactive courses contain many ways to keep the user involved.
    • Videos
    • Action Mazes
    • Simulations
    • Drag & Drop exercises
    • Matching exercises
    • Term Identification exercises
    • Responding exercises
    • Sequencing exercises
  • Content and presentations are consistent, accurate, and complete for all participants
  • Scheduling is flexible
  • Final Exams are automatically scored and immediate feedback is given to the participant
  • Trainer time is freed up for other activities
  • Knowledge your students are following established educational theory
    • Read It
    • See It
    • Do It
  • Consistency in the content – everyone receives the same information in the same way
  • The use of multimedia – graphics, text, animation, simulation, etc. – increases understanding and retention
  • Self-paced – not everyone learns at the same pace
  • Review – parts or all of courses may be reviewed as often as needed
  • Computerized Testing – Final Exam scores are automatically calculated, displayed for the Trainee, and saved for the Trainer/Administrator.
  • Can be delivered remotely

Training Central® is TRC Interactive’s administrative site that pairs with our products, provides you full reporting capabilities that will allow you to track all of the user’s scores, dates and experience.

The TRC Interactive Compliance Team monitors our courses daily and updates them as necessary to keep them compliant and up to date with the regulations.

Videos are an integral component of TellerSolutionOnline™

Yes, TRC Interactive has integrated with a number of Learning Management Systems.

Yes, in addition to the student’s score being recorded in Training Central®, a certificate is displayed when course/module is completed. If the student did not meet minimum requirements of your financial institution, notice of that is provided as well.

Our course integrates the financial institution’s guiding principles, branding, mission, vision, and policies to guide learner skill application with the customer/client/member. Additionally, with feedback adjusting based on personal situations, the course is the fastest way from skill to application.

The course will initially identify areas of strength and of skill improvement, building on the learner’s existing experience through realistic customer/client/member sessions. Video modeling, realistic practice and demonstration, and interactive exercises are just some of the teaching methods that the course uses.

Throughout the whole course, the course tracks and measures all progress, setting your staff on the path to increased confidence and action.

Our course mostly focuses on interactivity and application. It builds learner skills through video modeling, realistic practice and demonstration, and interactive exercises, all for the purpose of placing the learner in a realistic situation.

The course is designed to recognize personal levels of skill strength, identify areas of skill improvement, and position feedback based on feelings-level attitude of learner.

The course unveils the opportunities and challenges of building relationships with customers/clients/members by providing skill-building blocks through realistic customer/client/member sessions.

Challenges learner to apply new skills in everyday life, not just sales situations

Our sales training addresses organizational attitude toward selling financial products and positions feedback based on feelings-level attitude of learner.

You can either contact TRC Interactive here or call us at 800.222.9909!

TRC Interactive understands budget constraints and your approval level. If it makes it easier to be invoiced more than the standard annual subscription amount, arrangements can be made.

Yes! Through our Just In feature, you will be able to customize your messages to your staff with additional messages about branch security or even additional content.

You may either have your staff access the Challenges through You may either have your staff access the Challenges through our secure site, or have them access them through your own LMS, if you prefer.  The Challenges are designed so that they may be taken in the teller line or on the platform. This will minimize the time your staff needs to be away from their primary responsibilities.

At no additional cost and included in your subscription, you will have access to Training Central™, TRC Interactive’s Learning Management System (LMS), which will assist you with scheduling and tracking your staff’s scores. In addition, it enables you to pull reports surrounding your staff’s performance.

    • Color Monitor
    • 1024 x 768 screen resolution
    • Flash Stage Size is approximately 800×600
    • 16 Bit Color display or better
    • Standard Graphic Card
    • PC Processor
    • We support Internet Explorer 9; and Internet Explorer 10 and 11 can be used when the site is added to Compatibility View Settings in the Internet Explorer settings.
    • JavaScript enabled
    • Java VM enabled
    • High speed connection
    • Adobe Flash 9 through 22 Player (Flash Player 11.0.1.152 when used with Internet Explorer 9 will not be supported due to known technical error in that release)
    • Additional fonts used will be part of the graphic so that no additional fonts need to be distributed.
    • SWF files will be limited to less than 300K
    • Master files will be HTML, SWF, JavaScript, graphics, and other files necessary to deliver the required training through the internet
    • TRC cannot guarantee performance if financial institution uses Thin Client (also known as emulator), but we have clients in this situation who successfully provide First Line of Defense™ for their staff.

The Challenges are interactive, competitive and professionally stimulating. Its visual nature replicates actual circumstances.

For your subscription price, you will receive unlimited access to the Challenge updates which are provided quarterly. The Challenges were designed to take approximately 15 minutes per session. As a result of taking the First Line of Defense™ Challenges, your staff will be well on their way to saving your financial institution money from fraud loss…and all within one hour’s time commitment for the year!

We get them from thousands of our customers – financial institutions just like you!

The First Line of Defense™ Challenges are designed to be presented as transactions and processed within one minute. However, it should be noted, that there is no time limit to the Challenges. With an average of ten Challenges per edition, we expect that it will take each learner approximately 15 minutes to complete the series.

They will. The cities, states, zip codes and even phone area codes will be localized to your area.

With each edition of First Line of Defense™, you will be provided with Branch Activities to reinforce your policies and procedures. Instructions and handouts are provided, as appropriate.

Yes! It’s important from a learning standpoint to offer perfectly legitimate transactions while they are being tested on fraudulent ones. If your staff were expecting something to be wrong with every transaction that is presented, it would be unrealistic and, ultimately, not as effective a teaching tool.

While your staff will ultimately be presented with the same Challenges, the Challenges are randomized so that no one person experiences them in the same order.

Your staff will become more conscious of potential fraudulent items through the practice they will receive through First Line of Defense ~ Fraud Detection and Loss Prevention Challenge™. In addition, each edition’s Just In focuses on a current scam to better prepare your staff to be on the lookout for that situation.

Each individual Challenge is a simulation that replicates the transaction experience. It’s up to the learner to decide if the transaction being presented to them is legitimate or fraudulent.

With readily available photo software and reproduction equipment, nearly anyone can recreate any document.