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Teller • Fraud • Compliance • Transaction • Custom

Training You Can Bank On®

Fraud Training

Check fraud, counterfeiting, scams, and not placing appropriate holds are among the fastest growing problems affecting our financial system.

These produce estimated annual losses of ten billion dollars… and losses continue to rise at an alarming rate. While financial institutions have policies and procedures, checks and balances, there are still losses. However, there is a solution! There is a single thing that can immediately reduce fraud losses – financial institution staff!

It’s not that they haven’t been trained; it’s that they handle dozens of items. And fraud is not as easy as it used to be to spot. With today’s easy availability of electronics, alterations, forgeries, and scams of all kinds have risen to a new level.

But now there is a simple proven fraud training solution that is certain to reduce your losses. TRC Interactive’s “First Line of Defense…Fraud Detection and Loss Prevention Challenge,” an online interactive experiential exercise helps keep your staff sharp, focused and alert to the latest scams.

View Demo of

First Line of Defense

Key Points to Understand

  • Each update will include 10 - 12 Challenges that are designed to be taken in less than 15 - 20 minutes.
  • The challenges that are presented are in the form of checks, credit cards, withdrawal slips... any way that financial institutions can be defrauded!
  • With First Line of Defense, we seek to identify the most contemporary forms of fraud that will be encountered.

Frequently Asked Questions

Click on a question to view the answer.

With readily available photo software and reproduction equipment, nearly anyone can recreate any document.

Each individual Challenge is a simulation that replicates the transaction experience. It’s up to the learner to decide if the transaction being presented to them is legitimate or fraudulent.

Your staff will become more conscious of potential fraudulent items through the practice they will receive through First Line of Defense ~ Fraud Detection and Loss Prevention Challenge™. In addition, each edition’s Just In focuses on a current scam to better prepare your staff to be on the lookout for that situation.

While your staff will ultimately be presented with the same Challenges, the Challenges are randomized so that no one person experiences them in the same order.

Yes! It’s important from a learning standpoint to offer perfectly legitimate transactions while they are being tested on fraudulent ones. If your staff were expecting something to be wrong with every transaction that is presented, it would be unrealistic and, ultimately, not as effective a teaching tool.

With each edition of First Line of Defense™, you will be provided with Branch Activities to reinforce your policies and procedures. Instructions and handouts are provided, as appropriate.

They will. The cities, states, zip codes and even phone area codes will be localized to your area.

The First Line of Defense™ Challenges are designed to be presented as transactions and processed within one minute. However, it should be noted, that there is no time limit to the Challenges. With an average of ten Challenges per edition, we expect that it will take each learner approximately 15 minutes to complete the series.

We get them from thousands of our customers – financial institutions just like you!

For your subscription price, you will receive unlimited access to the Challenge updates which are provided quarterly. The Challenges were designed to take approximately 15 minutes per session. As a result of taking the First Line of Defense™ Challenges, your staff will be well on their way to saving your financial institution money from fraud loss…and all within one hour’s time commitment for the year!

The Challenges are interactive, competitive and professionally stimulating. Its visual nature replicates actual circumstances.

    • Color Monitor
    • 1024 x 768 screen resolution
    • Flash Stage Size is approximately 800×600
    • 16 Bit Color display or better
    • Standard Graphic Card
    • PC Processor
    • We support Internet Explorer 9; and Internet Explorer 10 and 11 can be used when the site is added to Compatibility View Settings in the Internet Explorer settings.
    • JavaScript enabled
    • Java VM enabled
    • High speed connection
    • Adobe Flash 9 through 22 Player (Flash Player 11.0.1.152 when used with Internet Explorer 9 will not be supported due to known technical error in that release)
    • Additional fonts used will be part of the graphic so that no additional fonts need to be distributed.
    • SWF files will be limited to less than 300K
    • Master files will be HTML, SWF, JavaScript, graphics, and other files necessary to deliver the required training through the internet
    • TRC cannot guarantee performance if financial institution uses Thin Client (also known as emulator), but we have clients in this situation who successfully provide First Line of Defense™ for their staff.

At no additional cost and included in your subscription, you will have access to Training Central™, TRC Interactive’s Learning Management System (LMS), which will assist you with scheduling and tracking your staff’s scores. In addition, it enables you to pull reports surrounding your staff’s performance.

You may either have your staff access the Challenges through You may either have your staff access the Challenges through our secure site, or have them access them through your own LMS, if you prefer.  The Challenges are designed so that they may be taken in the teller line or on the platform. This will minimize the time your staff needs to be away from their primary responsibilities.

Yes! Through our Just In feature, you will be able to customize your messages to your staff with additional messages about branch security or even additional content.

TRC Interactive understands budget constraints and your approval level. If it makes it easier to be invoiced more than the standard annual subscription amount, arrangements can be made.

You can either contact TRC Interactive here or call us at 800.222.9909!