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Training You Can Bank On®

Lending

Our Loan courses will quickly and efficiently train your staff – new to lending – from application to closing.

TRC Interactive Loan courses will quickly and efficiently train your staff – new to lending – from application to closing. Well trained Loan Officers provide timely loan processing and a better customer experience.

Frequently Asked Questions

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Course Summaries

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This program is designed for individuals interested in learning about customer credit regulations and how the laws apply to mortgage applicants.

Objectives:

As a result of completing this program, you will be able to:

  • Define the financial institution’s responsibilities to the customer
  • Identify and explain information contained in customers’ credit reports
  • Disclose and explain applicable information to customers, when required, using proper notices as required
Audience:

Mortgage Officers, Management and supervision, Personnel looking to move or moving into the Mortgage Department, Mortgage Loan Processors and Underwriters, and Other Personnel

Approximate Course Length: 45 minutes

Topics include learning the requirements for sending Adverse Action Notices when a loan application is declined, withdrawn or incomplete.

Objectives:

As a result of completing this program, you will be able to:

  • Explain Adverse Action
  • Determine when an Adverse Notice is required
  • Handle declined, withdrawn and incomplete applications
Audience:

It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel

Approximate Course Length: 30 minutes

Topics include required documentation needed when closing a Home Equity product.

Objectives:

As a result of completing this program, you will be able to:

  • Understand the required forms for closing Home Equity products
  • Explain to the customer information contained in the closing documents
  • Comply with applicable government regulations
Audience:

It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel

Approximate Course Length: 30 minutes

Topics include Home Equity Line of Credit products and how to determine equity in a home.

Objectives:

As a result of completing this program, you will be able to:

  • Define equity
  • Explain the difference between home equity line of credit products
  • Calculate equity in the customer’s home
  • Complete an application
Audience:

It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel

Approximate Course Length: 30 minutes

This program is designed for anyone interested in learning to effectively analyze Income Statements.

Objectives:

As a result of completing this program, you will be able to:

  • Explain the purpose of an Income Statement
  • Identify the sections of an Income Statement
  • Explain and calculate Gross Profit, Operating Profit, Taxable Income, Net Income and Retained Earnings
  • Analyze the financial performance of a business for the period covered by the Income Statement
Audience:

It is especially helpful to branch office personnel, Loan Officers, Management and Supervision, Personnel looking to move or moving into the Commercial Loan area, and other Personnel.

Approximate Course Length: 30 minutes

Topics include types and differences of Home Equity Products.

Objectives:

As a result of completing this program, you will be able to:

  • Define Home Equity products
  • Explain the difference between a Home Equity Loan and a Home Equity Line of Credit
  • Define "equity"
  • Understand how to calculate the customer’s equity in their home
Audience:

It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Customer Service Personnel.

Approximate Course Length: 30 minutes

This program is designed for individuals interested in learning the basics about government regulations enacted to protect mortgage applicants from discrimination.

Objectives:

As a result of completing this program, you will be able to:

  • Identify the purpose and functions of mortgage lending regulations
  • Define the financial institution’s responsibilities to the applicant
  • Disclose and explain applicable information to customers when required, using proper notices per government requirements
Audience:

Mortgage Officers, Management and supervision, Personnel looking to move or moving into the Mortgage Department, Mortgage Loan Processors and Underwriters, and Other Personnel

Approximate Course Length: 45 minutes – 1 hour

Topics include learning how a customer files a loan application.

Objectives:

As a result of completing this program, you will be able to:

  • Define ways to submit an application for an extension of credit loan
  • Determine the necessary information to be provided by the customer on a loan application
  • Define when a request for an extension of credit becomes an application for a loan
  • Understand what the customer’s signature means on an application
Audience:

It is especially helpful to branch office personnel such as Management and Supervision, Lending Personnel, Customer Service Personnel.

Approximate Course Length: 45 minutes – 1 hour

Topics include preparation of required loan documents and meet with the customer to close the loan.

Objectives:

As a result of completing this program, you will be able to:

  • Complete the necessary loan processing documents
  • Explain the applicable lending regulations to the customer
  • Complete proper steps to close a loan
Audience:

It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel.

Approximate Course Length: 45 minutes – 1 hour

This program is designed to assist mortgage personnel in determining the difference between an inquiry and an application, and how laws apply to each situation.

It is especially helpful to branch office personnel:

  • Mortgage Officers
  • Management and Supervision
  • Mortgage Loan Processors and Underwriters

 

Objectives:

As a result of completing this program, you will be able to:

  • Clarify the difference between an inquiry and an application
  • Ensure compliance with applicable regulations
  • Determine when to send an Adverse Action Notice
Audience:

It is especially helpful to Management, Lending Staff, and Other Personnel

Approximate Course Length: 45 minutes – 1 hour

This program is designed for individuals interested in an overview of Commercial Lending.

Objectives:

As a result of completing this program, you will be able to:

  • Identify the operational characteristics of manufacturing, wholesaling, retailing and service businesses
  • Determine the extent of personal liability for business owners
  • Explain types and use of lending vehicles available to commercial customers
  • Explain the steps in the lending process
Audience:

It is especially helpful to branch office personnel, Prospective Commercial Loan Officers, and New Commercial Loan Department personnel

Approximate Course Length: 45 minutes – 1 hour

Topics include an overview for anyone interested in learning about federal laws and regulations relating to consumer lending.

Objectives:

As a result of completing this program, you will be able to:

  • Discuss the purpose and functions of lending regulations
  • Disclose necessary information to customers when required
  • Define the financial institution responsibilities to customers regarding the regulations
Audience:

It is especially helpful to branch office personnel, Management, Supervision, Lending Personnel, and Platform Personnel

Approximate Course Length: 30 Minutes