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Courses Being Developed For You!

First Line of Defense™ Spring Edition

Due April 12th

The latest edition of TRC’s online interactive experiential exercise that helps keep your staff sharp, focused and alert to the latest scams. An effective weapon for fraud prevention and a necessary ingredient for lowering fraud costs, the Fraud Prevention Series effectively trains retail staff that truly is your ‘first line of defense’!

New BankTrainingOnline® Courses Released

Now Available!

You asked, we answered! Customer Due Diligence and Beneficial Ownership was recently completed and released on the BankTrainingOnline® platform, adding even more to the already extensive online collection of bank training courses.


TRC Interactive’s Customer Experience®

Now Available!

The Customer Experience™ is a complete training program of online modules to instruct your staff in the sales process. The Customer Experience™ will be uniquely customized by TRC Interactive to incorporate your terminology and logo so that they have the ‘look and feel’ of your very own training programs. Each module includes audio, videos, graphics, animation, and special effects that will engage and involve your employees so the user experience is the best. As a result, they will have higher retention and improved sales performance.

Now Available! TRC’s Switch Assist™

Let TRC take away the pain of switching providers!

Tired of your current online training provider, but the notion of re-entering your employee information seems too overwhelming for you to switch? TRC Interactive’s Switch Assist can help! With Switch Assist, TRC staff will load all of your employees, branch information, training schedules and much more into TRC Interactive’s Learning Management System. With Switch Assist, TRC Interactive’s customer service team collects your data using a few, easy-to-use templates and will enter:

  • Your employees’ names, user ID’s, job categories, locations and pertinent information
  • Job categories will be created following your institution’s own structure
  • Branch information will be populated to allow Branch Managers to access their own staff’s training records
  • Administrators will be provided access to the LMS and follow the permission rights you assign

Don’t let your LMS limit you – let TRC Interactive assist in your switch!

Check out our blog!

We regularly post items related to financial institution training. Please check back often for updates or subscribe to our RSS feed to get updates automatically. You can also see the two most recent blog posts in the Inside TRC section of our new home page. Check out the blog here.